Terms of Service

BaselineBook is a multi-sided marketplace for racquet sports, including tennis, pickleball, padel, and squash. We connect players with clubs, coaches, and coaching businesses ("Providers") so players can discover and book lessons, court time, clinics, camps, memberships, and contracts.

BaselineBook is a technology platform and venue. We are not a club, coach, coaching business, or sports instructor, and we do not provide the underlying services that Providers offer. When you book a service, your agreement for that service is directly with the Provider, not with BaselineBook. We do not vet, certify, endorse, supervise, or guarantee any Provider, their facilities, their staff, or the quality or safety of the services they offer.

Providers are independent third parties who self-attest that they comply with all laws that apply to their business, including any background checks required to work with minors and any licensing, insurance, or permits their business requires. Providers are solely responsible for their own credentials, compliance, and conduct.

You must be at least 18 years old to create a Provider account (a Coach, Club, or Coaching Business). Players under 18 may use the Platform only with the involvement and consent of a parent or legal guardian, who is responsible for the minor’s use, bookings, and payments.

You sign in using your mobile phone number and a one-time code. You agree to provide accurate information, to keep it up to date, and to keep your account secure. You are responsible for all activity that occurs under your account. One account is intended for one real person; the same person may operate multiple Provider entities under that single account.

You may change the phone number or email on your account a limited number of times. We may notify the prior phone number or email of any change and offer a window to reverse it, as a security measure.

Providers set the base prices for their services. The price you see at checkout is the Provider’s base price plus a platform service charge. Payment is processed by our payment provider, Stripe. By booking, you authorize us and Stripe to charge your selected payment method for the full amount shown.

A single checkout may create more than one booking. For example, a lesson booked at a club may create both a lesson booking with the coach and a court booking with the club, linked under one order.

You are responsible for arriving on time and for following the Provider’s rules. Providers are responsible for delivering the services you book.

Cancellations are handled through account credits, not cash refunds. When you cancel within a Provider’s stated cancellation window, you receive a credit at that Provider for the amount paid, which you can apply to a future booking with that same Provider. Credits may have an expiration period set by the Provider, subject to applicable law.

If you cancel outside the cancellation window, or do not show up, you may not receive a credit, and the Provider may keep the amount paid. We will show you the applicable policy before you cancel.

Cash refunds to your original payment method are reserved for limited situations such as payment disputes, account closure, or a Provider becoming unable to deliver. They are not part of the normal cancellation flow.

You may provide content such as your name, profile photo, bio, sport preferences, and skill information. You keep ownership of your content, and you grant BaselineBook a non-exclusive, worldwide, royalty-free license to host, display, and use that content for the purpose of operating and promoting the Platform.

You agree not to use the Platform to break the law, to harass or harm others, to post false or infringing content, to interfere with or scrape the Platform, to attempt to gain unauthorized access, or to misuse the booking, credit, or payment systems. We may remove content or suspend accounts that violate these Terms.

If you operate as a Provider, you are also bound by any Provider-specific agreement we present during setup. You attest that you are legally permitted to offer your services, that you hold any required credentials, and that you are responsible for your own taxes, including any tax-reporting obligations that arise from payouts you receive. You are an independent business and not an employee, agent, or partner of BaselineBook.

The Platform is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, secure, or error-free, or that any Provider or service will meet your expectations.

BaselineBook is not responsible for the acts, omissions, conduct, services, facilities, or safety of any Provider or other user. You participate in racquet sports and use Provider facilities at your own risk.

To the fullest extent permitted by law, BaselineBook and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising from or related to your use of the Platform.

To the fullest extent permitted by law, our total liability for any claim arising from or related to the Platform will not exceed the greater of the amount you paid to BaselineBook in the three months before the event giving rise to the claim, or one hundred U.S. dollars.

You agree to indemnify and hold BaselineBook harmless from any claims, damages, losses, liabilities, and expenses, including reasonable legal fees, arising from your use of the Platform, your content, your violation of these Terms, or, if you are a Provider, your services and your relationship with the players you serve.

These Terms are governed by the laws of the Commonwealth of Pennsylvania and applicable U.S. federal law, without regard to conflict-of-laws rules.

Any dispute arising from or relating to these Terms or the Platform that cannot be resolved informally will be resolved by binding individual arbitration, and you and BaselineBook waive the right to a jury trial and to participate in a class action, to the extent permitted by law. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@baselinebook.org. Nothing here prevents either party from seeking relief in small-claims court where available.

You may stop using the Platform at any time and may delete your account from the app settings. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Platform or other users. Some provisions, including those on content licenses, disclaimers, liability, and indemnification, survive termination.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Platform after changes take effect means you accept the updated Terms.

Questions about these Terms can be sent to legal@baselinebook.org.